![]() ![]() ✔️ Support customers 24/7 – The biggest benefit of implementing a Facebook chatbot is that it can offer round-the-clock support. A chatbot can tell the user about related products, show shipping availability based on the past conversation. Data from past conversations – Chatbots can store data from previous chats as attributes and use those to customize future conversations. That means your chatbot can greet prospects by name or customize messages by their location or time zone.Ģ. Data from their Facebook profile – Chatbots on Facebook Messenger have access to a user’s basic profile details. ✔️ Provide personalized chat experience – Facebook chatbots are capable of providing a personalized experience as they use two types of user data available on Facebook:ġ. It also helps you strike the right balance between human support and automation. Unlike other customer engagement channels, you aren’t dependent only on agents who have to work around the clock. ✔️ Reduce operational costs – Facebook chatbots are more affordable for your business as you don’t have to invest a lot in configuration and setup. Questions related to order tracking, return requests, or even responding to a casual “Hi” can take a lot of the agent’s time.Īutomating these queries using Facebook chatbots leaves agents with more time to respond to the questions requiring human assistance and helps improve SLA. ✔️ Reduce wait time and provide a quick resolution to repeated queries – Unlike email or live chat, Facebook Messenger chatbots can respond within seconds. Why should businesses use Facebook chatbots? It is capable of responding to basic queries, asking relevant questions, and automatically providing suggestions.Ĭurrently, there are more than 300,000 active chatbots on Facebook Messenger that engage with users daily. ![]() What is a Facebook Chatbot?Ī Facebook chatbot is an automated software programmed to chat with a human through the Facebook Messenger platform. That’s why it should be one of the first few channels a business should prioritize to deploy chatbots. ![]() With 2.8 billion monthly active users, Facebook is the most popular social media platform. It can take the customers through a buying journey, book meetings/ movie tickets, hand over the conversation to an agent, and help customers with FAQs. While companies can’t decide when a customer needs help, what they can choose is a tool like Facebook Chatbot to help them deliver on these expectations.Ī Facebook chatbot helps businesses respond quickly, 24/7. When a business doesn’t meet these expectations, 96% of customers leave without dropping a note.¹ Considering 65% of a company’s business comes from existing customers, it’s a huge loss.² They want quick replies and the ability to engage with a brand whenever they choose. It takes months to find a customer… seconds to lose one!Ĭustomers have certain expectations when they interact with a business. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |